Terms & Conditions

The agreement between you and Farang Rentals when you book a monthly stay with us. Written to be read, not to be skipped.

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Who you are dealing with

Farang Rentals is a trading name of Jumphot “Jason” Srisomsap, who operates as a sole trader in Bangkok, Thailand. Throughout these terms, “we”, “us” and “our” mean that business, and “you” means the person making a booking.

You can reach us at booking@farangrentals.com. That address is also where every booking email and reply goes.

Our business and tax details are held and verified by Stripe, who process our payments. They are shown to you at the payment step, and on the receipt Stripe sends you.

What we actually do

We arrange furnished monthly stays in residences in central Bangkok. We are not the owner of every property we list. In most cases we act as the agent arranging your stay with the owner or the operator of the building, and we manage your booking from enquiry through to move-in.

Every stay we arrange has a minimum of 30 nights. We do not take nightly or weekly bookings. A per-night figure shown next to a price is there to help you compare, not a rate you can book.

Photographs, sizes, descriptions and nearest-station distances are given in good faith and checked against the operator's own information. Walking distances to stations are calculated from the building's position and are approximate.

How a booking is made

Choosing your dates and sending the form on a listing creates a booking request, not a confirmed booking. Nothing is reserved and you are not charged at that point.

We then check the residence is genuinely available for your dates. If it is, we send you a payment link by email. Your booking is confirmed only when the first month's payment has been received. If the residence is not available, we will tell you and, where we can, offer an alternative.

We may decline a booking request. If we do, you pay nothing.

Prices and what is included

All prices are shown in Thai Baht and are the price for one month. What is included is stated on each listing, and typically covers:

• Water and electricity, or a stated monthly allowance
• Wi-Fi, already connected
• Housekeeping, at the frequency stated on the listing
• Use of the building's facilities, such as the pool and gym, where the building provides them
• Linen and towels

We charge no platform fee on stays of 30 nights or more. Where a stay is fully managed by us, our fee never exceeds 6% and is already contained in the price you see. The price quoted is the price you pay; there is no separate booking fee added at checkout.

Anything not listed as included is not included. Building deposits, extra beds, parking beyond any allowance, and damage are dealt with separately and we will tell you before you pay if any apply.

Paying

Payments are taken by card through Stripe. We do not see or store your full card number; Stripe handles the card details and we receive only confirmation of the payment.

You pay the first month before you move in. For stays longer than one month, the remaining months are scheduled monthly, each due before the month it covers. You will be sent a payment link for each one.

If a scheduled payment is not made by its due date, we will contact you. If it remains unpaid, the stay may be ended and the residence may be re-let, and the rules below on cancellation apply to the money already paid.

Cancelling, and when money is refunded

Which rate you booked decides whether you get your money back. You choose the rate yourself when you book, and the listing states the terms before you pay.

To cancel, email booking@farangrentals.com. The date we receive your email is the date the cancellation takes effect. Refunds, where due, are returned to the card you paid with, normally within 10 working days.

Leaving early does not entitle you to a refund of the month you are in, or of months already paid.

Changing a booking

Ask us as early as you can and we will try to help. Changing dates depends on the residence being free, and a change may alter the price — including which cancellation rules apply, since those follow how far away your new check-in date is.

We do not treat a change of dates as a way to convert a non-refundable booking into a refundable one.

During your stay

The residence is for the number of guests stated on your booking. Tell us before you arrive if that number changes; buildings enforce occupancy limits and may refuse entry.

Thai law requires the building to register foreign guests. Bring your passport for check-in. We cannot complete a check-in without it.

You agree to treat the residence and the building with care, to follow the building's own rules, and not to cause a nuisance to residents. Parties and events are not permitted. Subletting is not permitted. Smoking is not permitted indoors unless the listing says otherwise.

You are responsible for damage beyond fair wear and tear, and for anything lost that belongs to the residence. We will always show you evidence of a charge before asking you to pay it.

If something goes wrong

If a fault appears during your stay, tell us and we will get it fixed. Most issues are resolved by the building's own maintenance, usually the same day.

Very occasionally a residence becomes genuinely unavailable through no fault of yours — a serious fault, or the owner withdrawing it. If that happens before you move in, we will offer you a comparable residence, or a full refund if you prefer, whichever you choose. If it happens during your stay, we will move you to a comparable residence and refund the unused part of the month if we cannot.

Limits on our responsibility

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud, and nothing here affects rights you have under Thai consumer law that cannot be excluded by agreement.

Beyond that, our responsibility in connection with a booking is limited to the amount you paid us for that booking. We are not responsible for your personal belongings, for the acts of the building's management or other residents, or for interruptions to services such as electricity, water or the internet that are outside our control.

Your personal information

What we collect and why is set out in our Privacy Policy. In short: we collect the details you give us in a booking request so that we can arrange your stay, and we keep the emails you exchange with us so that your booking has a record.

Law and disputes

These terms are governed by the law of Thailand, and the courts of Thailand deal with any dispute arising from them.

Please raise any problem with us first at booking@farangrentals.com. Almost everything is settled that way.

Changes to these terms

We may update these terms. The version that applies to your booking is the one published on the day you paid, and we keep to those terms for that stay even if we change them afterwards.