Privacy Policy

What we collect when you book a stay, what we never collect, and who else touches it.

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Who is responsible for your information

Farang Rentals is a trading name of Jumphot “Jason” Srisomsap, a sole trader in Bangkok, Thailand. That business decides how the information described here is used, and is responsible for looking after it.

For anything about your personal information, write to booking@farangrentals.com.

What we collect

Only what we need to arrange a stay. There is no account to create and nothing to sign up for.

When you send a booking request

• Your name, email address and phone number
• The residence you are asking about, your dates and the number of guests
• Anything you write in the message box

When you email us

We keep the emails you exchange with us, so that your booking has a record and whoever answers can see what was already said. That includes your email address and whatever you choose to write.

When you pay

Your card details go straight to our payment provider and are never sent to us. We do not see, handle or store your card number. What we receive back is confirmation that a payment succeeded, and a reference for it.

What we do not do

This part is short, and we would rather state it plainly than bury it.

• We set no cookies on this website, and nothing is stored in your browser when you visit.
• We run no analytics. No analytics tool, no advertising pixel, no session recording and no visitor tracking of any kind.
• We do not sell, rent or share your information for anyone else's marketing.
• We do not send marketing email unless you have asked for it. If we ever do, every message will let you stop it in one click.
• We do not build a profile of you or make automated decisions about you.

Why we use it, and on what basis

We use what you give us to do the thing you asked for: check availability, answer your questions, confirm a booking, take payment for it, and get you into the residence.

The legal basis is that the information is necessary to arrange and perform the booking between us. Where we keep records after a stay, the basis is our legitimate interest in having a record of what was agreed, and our obligation to keep accounting records.

Who else handles it

We use a small number of suppliers to run the site and the business. Each sees only what it needs to do its job, none of them may use your information for their own purposes, and each is bound by a contract with us.

• Our payment provider — takes the payment. Your card details go to them, not to us. They are named on your card statement and on the receipt you are sent.
• Our hosting and infrastructure suppliers — run the website and hold the booking records securely.
• Our email provider — carries email to and from booking@farangrentals.com.
• Our map and typeface providers — the map on a listing page and the fonts used across the site are loaded from third parties, which means they receive your IP address when the page loads. We send them nothing else about you.
• The residence operator — once a booking is confirmed, we pass on the name, dates and guest count needed to prepare the residence and register your arrival.

Some suppliers store data outside Thailand. Where that happens, the information stays protected by that supplier's safeguards and their contract with us. If you want to know exactly who a particular supplier is, ask us and we will tell you.

How long we keep it

• Booking requests that never became a booking — kept while we are still talking, then deleted once the enquiry is plainly closed.
• Confirmed bookings and their messages — kept for as long as we need a record of the stay, and to meet Thai accounting and tax requirements.
• Payment records — held by our payment provider under their own retention rules.

You can ask us to delete your information sooner and we will, except where the law requires us to keep a record of a completed transaction.

Your rights

Under Thailand's Personal Data Protection Act, you can ask us to:

• tell you what we hold about you, and give you a copy
• correct anything that is wrong
• delete it, where we are not required to keep it
• stop using it for a particular purpose, or object to a use
• send a copy to you or to someone else in a usable format

Email booking@farangrentals.com and we will deal with it. We do not charge for this, and we will reply within 30 days. If you are not satisfied with how we handled it, you may complain to Thailand's Personal Data Protection Committee.

How it is kept safe

The website is served only over an encrypted connection. Booking information is held in a database that is not reachable from the public internet and is opened only by our own server, using a secret key. Card payments are handled entirely by our payment provider, so the most sensitive information never reaches us at all.

No system is perfect. If your information were ever exposed in a way likely to affect you, we would tell you and the authorities, rather than keep it quiet.

Children

This site is meant for adults arranging accommodation. We do not knowingly collect information about children. Children staying as part of a booking are counted as guests, and we hold nothing about them beyond that number.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. If a change is significant and affects a booking you already have, we will email you about it rather than rely on you noticing.

Contact

Questions, requests or complaints about privacy: booking@farangrentals.com. A person reads it.

See also our Terms & Conditions.